Returns & Refunds
Last updated: July 27, 2026
VARELYA HOME accepts eligible return requests for orders delivered in the contiguous United States and Washington, D.C., under the conditions below.
14-Day Return Window
Contact us within 14 calendar days after delivery to request a return. Do not ship an item before receiving written authorization from VARELYA HOME.
How to Start a Return
Email customer.support@varelyahome.com with your name, order number, the item concerned, the reason for the return, and photographs when the item is damaged, defective, incomplete, or incorrect.
If the request is approved, we provide a return merchandise authorization (RMA), packing instructions, and the exact return address before you incur return-shipping costs. Fulfillment and authorized return locations vary by item and case. Do not send an item to our registered business address, CJ Dropshipping, a carrier depot, or any supplier warehouse unless the written instructions for your return specifically identify that address.
Condition of Change-of-Mind Returns
Change-of-mind returns must be new, unused, unassembled, undamaged, complete with all accessories and hardware, and packed in the original packaging. We may refuse or reduce a refund when an item is used, assembled, damaged after delivery, or returned incomplete, to the extent permitted by law.
Return Costs
For a change-of-mind return, the customer is responsible for tracked return shipping. Large-item return freight can be substantial. VARELYA HOME does not charge a restocking fee.
For an item that is damaged in transit, defective, incomplete, or different from the item ordered, VARELYA HOME covers the authorized remedy. Depending on the case, the remedy may be replacement parts, a replacement product, a prepaid return, carrier pickup, a partial refund, or a full refund. A return is required only when our written instructions say so.
Damage, Missing Parts, or Incorrect Items
Contact us promptly and within 14 calendar days after delivery. Keep the item and all packaging while the case is reviewed, and provide clear photographs of the item, packaging, shipping label, and damage or discrepancy.
Refund Timing
Approved refunds are issued to the original payment method within 10 business days after the authorized return is received and inspected, or after the case is approved when no return is required. Banks and payment providers may need additional time to post the credit.
Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after processing or dispatch has started.
Nothing in this policy limits mandatory consumer rights that apply under applicable law.