Frequently Asked Questions
Where is VARELYA HOME based?
VARELYA HOME is an online-only retailer operated by Jérôme Achalme, a French sole proprietor. Orders are fulfilled through third-party warehouse and carrier partners in the United States. The registered French address is not a physical retail store, pickup counter, or automatic return destination.
Where do you deliver?
We currently deliver eligible products to the 48 contiguous United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, or APO, FPO, and DPO addresses.
How long does delivery take?
Orders are generally processed within 1–3 business days. Estimated carrier transit is 3–8 business days after dispatch, for an estimated total of 4–11 business days from the order date. These times are estimates rather than guarantees.
Is shipping free?
Yes. Standard tracked shipping is free, with no order minimum, for eligible delivery addresses.
Can an order arrive in more than one package?
Yes. Furniture sets can ship in several cartons, arrive on different days, and have multiple tracking numbers.
How do I choose furniture for my space?
Review the product dimensions and measure doors, hallways, stairs, elevators, gates, and the final installation area before ordering. Unless expressly stated otherwise, delivery does not include room-of-choice placement, assembly, or packaging removal.
Will colors and materials look exactly like the photographs?
Color can vary slightly with screen settings and lighting. Natural materials and woven surfaces can also show subtle variation in tone, grain, or texture.
Can I return an item?
Eligible new and unused items can be requested for return within 14 calendar days after delivery. Contact us before shipping anything. If approved, we provide an RMA, packing instructions, and the exact return address. Change-of-mind return shipping is the customer’s responsibility; there is no restocking fee. See our Returns & Refunds policy.
What should I do if an item arrives damaged, incomplete, or incorrect?
Keep the item and all packaging, take clear photographs of the product, packaging, and shipping label, and contact us promptly within 14 calendar days. Do not return the item unless our written instructions request it.